News@lemmy.worldEnglish · 20 days ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

silence7@slrpnk.net to

News@lemmy.worldEnglish · 20 days ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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20 days ago
It is a business decision to have terrible customer service.

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