I work in plasma, and deferring donors is by far the most difficult part. I had to send three people home just today for having out of range hematocrit. The look of devastation on their faces when they find out they’re not getting paid nearly brings me to tears every time. Sometimes they get angry and yell at me, and I just let them do it until they tire themselves out because I know how desperate they are. I’m just thankful that I’m primarily a lab tech and don’t have to deal with the donor side every day; I don’t think I could take it psychologically.