If I had had any response at all, I wouldn’t be saying anything at all here. The reality is that I have had no response - not an unsatisfactory suggestion, not a tech support suggestion, not a “this is your fault”, not one single word has reached me from them. I’m not telling you what the fault is, because it’s irrelevant… 3 months waiting for any response at all (after several more follow up emails from me requesting a response) is diabolically bad customer support.

Regarding your CSI style breakdown of my inner reasonings, like whatever makes you happy.

Regarding copying and pasting my response, yeah I did that because I was quoting someone who turns out to be have been wrong 🤷‍♂️

This all assumed I have more spare time than I do. I am in the EU. This problematic phone should not be a problem that I have to invest time into resolving when it did not work from the very first use. This should be the simplest of support cases; return the phone for replacement or reimbursement.

The problem has not been resolved and the phone sits unused in its packaging in my desk drawer.

I have instead learnt to repair my current phone (which was itself a very rewarding and remarkably simple process, which is my new plan for reducing my electronic waste) and am still awaiting a response from fairphone after multiple follow up emails informing them of my disappointment and not one reply from a human.

I’m saying this a lot, but going to repeat myself here:

Fuck these guys… Seriously. I bought a phone off of them hyped at the idea of the ethics. It didn’t work on arrival. Over 3 months later and not one single reply to my helpdesk request (other than the Automated acknowledgement of receipt).

Unbelievably bad user experience, I went from hyped at the concept of reducing my production of electronic waste to beyond disappointed at a brutally bad user experience.

Then to make matters worse, it is difficult to source spare parts for the fairphone 4 (according yo a friend of mine who owns one that he bought a while ago)… Like is that not the entire point of the phone, reduced consumption of new phones by supporting repairs. If you’re going to stop producing the spares at least release the patents then… if you really believe in the promoted ideals that you spout… Which they clearly do not.

It turns out that it’s just another money hungry company hell bent on burning the planet down to see a line go up, as far as I’m concerned. All gaff to sell shite phones at higher prices.

Do not buy.